Last updated: October 2026
Everything we sell is printed to order with your artwork, so we can’t resell it. That shapes how returns work here. The short version: if we made a mistake or it arrived damaged, we make it right.
Proofs come first
Every order gets a digital proof by email, usually within 1 business day. Nothing prints until you approve it. Check spelling, colors, sizing and placement carefully, because once you approve the proof, the design is final.
What we will fix
We will reprint your item for free, or refund it, if:
- It doesn’t match the proof you approved (wrong art, wrong placement, wrong size)
- It has a printing defect, like smearing, peeling, missing ink or banding
- It arrived damaged or broken
- We sent the wrong item, size or color
What we can’t take back
- Custom items you just changed your mind about
- Mistakes that were in the proof you approved (typos, low-resolution artwork, colors you OK’d)
- Wrong sizes picked at checkout. Check the size chart before ordering.
- Normal small color differences between your screen and the printed product
- Wear from use, washing or care that doesn’t follow our instructions
How to report a problem
Email chargedup@chargedupprints.com within 3 days (72 hours) of delivery with your order number and a few clear photos of the issue. Please keep the item until we’ve sorted it out. We usually reply within 1 business day, and we’ll either reprint and reship at no cost or issue a refund to your original payment method.
Cancellations
You can cancel for a full refund any time before you approve your proof. After approval, your order goes into production and can’t be canceled.
Bulk and invoiced orders
Bulk orders (stickers, labels, packaging and large runs) are quoted and invoiced separately. The terms on your quote or invoice apply to those orders.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to show up.