⚡ Launch Sale: 20% Off With Code LAUNCH20 ✦ Custom Gear With Your Art ✦ Mouse Pads & Desk Mats ✦ Mugs & Tumblers ✦ UV Printed Labels & Stickers ✦ Miron Jars & Glass Packaging ✦ Custom Mylar Bags ✦ Lighters · Tubes · Banners ✦ Free Shipping Over $99 ✦ Proof Before Every Print
⚡ Launch Sale: 20% Off With Code LAUNCH20 ✦ Custom Gear With Your Art ✦ Mouse Pads & Desk Mats ✦ Mugs & Tumblers ✦ UV Printed Labels & Stickers ✦ Miron Jars & Glass Packaging ✦ Custom Mylar Bags ✦ Lighters · Tubes · Banners ✦ Free Shipping Over $99 ✦ Proof Before Every Print
⚡ Help Center
Everything you need to know about shop orders, bulk orders, file setup, turnaround and more. Can't find your answer? Send us a message.
How do I order a single custom item?
Head to the Shop, pick your item and options, upload your artwork right on the product page, and check out. We email you a digital proof within 1 business day, and nothing prints until you approve it.
What happens after I check out?
You get an order confirmation right away, then a digital proof by email, usually within 1 business day. Approve it (or ask for changes) and we print and ship, typically within 48 hours of approval.
How much is shipping on shop orders?
Shipping scales with what you order: small flat items like mouse pads, wipes and zipper bags start at $6, larger soft goods like desk mats, shirts, towels and hats start at $12, and boxed fragile items like mugs and tumblers start at $18, with a smaller charge for each additional item. Orders of $99 or more ship free.
My art isn't print-ready. Can I still order?
Yes. Upload the best file you have. We review every file before printing and will tell you if it needs work, and your proof shows exactly what will print.
Can I return a custom item?
Custom items are made to order, so we can't accept returns for change of mind. If anything arrives defective or doesn't match your approved proof, we'll reprint it free.
How do I place a bulk order?
Fill out the Bulk Quote Request form with your product, quantity, size and design details. We'll get back to you with a custom quote, usually within a few hours. Once approved, we send a proof before printing anything.
What's the minimum order quantity?
Minimums vary by product. Most stickers and labels start at 50 units, and bulk pricing kicks in at 100 units. Jars and packaging items can often be ordered in smaller quantities, just ask in your quote request.
Can I order multiple products in one order?
Absolutely. Mention everything you need in your quote request and we'll combine it into one order and one invoice. Great for brands that need labels, jars and bags all at once.
Do you offer bulk pricing?
Yes. Volume pricing applies across stickers, labels, mylar bags, custom gear and more. Discounts typically kick in at 100, 250, 500 and 1,000+ units. Request a quote for exact pricing at your quantity.
Can I reorder a previous design?
Yes, we keep your files on file. Mention it's a reorder in your quote request and reference your previous order if you have it. No file setup fee on reorders.
Can I make changes after submitting my order?
Changes can be made before you approve your proof. Once you approve and production begins, changes aren't possible. If something is urgent, contact us right away at chargedup@chargedupprints.com.
What file formats do you accept?
PDF (preferred for print-ready files), AI or EPS (Illustrator), PNG at 300 DPI at print size, and PSD (flattened preferred). Avoid low-resolution JPEGs or images pulled from websites, they won't print cleanly.
What resolution should my file be?
300 DPI at the final print size. Vector files (AI, EPS, PDF) are resolution-independent and always preferred. A 72 DPI file is screen resolution and will print blurry.
Do I need to include bleed?
For die-cut stickers and labels, include a 0.125" (1/8") bleed beyond your cut line and keep important text and logos at least 0.125" inside it. We'll flag any issues when we review your file.
What color mode should I use?
CMYK for print files. RGB files are converted before printing and colors may shift slightly. If color accuracy is critical, submit in CMYK and we'll do a color check before production.
What if my file isn't print-ready?
No worries, we offer a file setup service where we prep your artwork for print. A one-time setup fee applies per design, and we always tell you before charging anything.
How long does production take?
Standard turnaround is 48 hours from proof approval, and most orders ship within 2 business days. Large or complex orders may take longer, and we'll confirm your timeline up front.
Do you offer rush orders?
Yes, for an additional fee. Same-day or next-day production is possible depending on our queue. Mention your deadline and we'll do our best to make it happen.
Do you offer local delivery?
Yes, local delivery is available for qualifying orders in the Orlando area. Mention it in your quote request and we'll confirm availability and pricing.
Do you ship nationwide?
Yes, we ship to all 50 states via UPS and USPS with tracking on every order. Shop orders of $99 or more ship free; bulk shipping is included in your quote.
When does my turnaround clock start?
After you approve your proof, not when you submit your order. The faster you approve, the faster your order ships.
What products do you offer?
Custom gear with your art (mouse pads, desk mats, shirts, mugs, tumblers, hats, towels, lens and glass wipes, zipper bags) plus brand and packaging printing: die-cut stickers and labels, Miron and economy glass jars, custom mylar bags, Bic and Clipper lighters, Chubby Gorilla and pre-roll tubes, DTF apparel and banners.
How is pricing calculated?
Shop items are priced right on the product page. Bulk pricing depends on product, size, quantity and finish, and the more you order, the lower the per-unit cost. Final bulk pricing is confirmed in your custom quote.
Do you offer custom sizes?
Yes, we print any custom size for stickers and labels. Standard sizes are available for mylar bags, jars, mats and drinkware.
Can I get a sample before ordering in bulk?
We offer sample runs on select products. Mention you'd like a sample first in your quote request and we'll price it for you.
Do you sell blank (unprinted) jars and packaging?
Yes. We stock Miron jars, economy glass jars, Chubby Gorilla tubes and pre-roll tubes that can be purchased without printing. Ask about current availability in your quote.
What finish options are available?
No Finish (clean, vibrant UV print), Spot Gloss (glossy highlights on select areas), and three emboss levels: Star Voltage (Lvl 2, subtle raise), High Voltage (Lvl 4, noticeable texture) and ChargedUp (Lvl 6, maximum emboss). On drinkware we also offer premium UV finishes: glossy, matte, matte + gloss, textured and fluorescent.
What is spot gloss / spot UV?
A high-shine glossy coating on specific parts of your design, like your logo or key text, while the rest stays matte. The contrast gives a premium look that pops off the label.
What does embossing do?
It creates a raised 3D texture on the printed surface. Levels 2, 4 and 6 are available, with 6 the most dramatic. Customers notice it before they even pick up your product.
Do finish options cost extra?
Yes. Spot gloss and embossing add to the per-unit cost depending on complexity and coverage, and your quote shows the exact difference. Premium UV drinkware finishes are priced on the product page.
What are Miron jars?
Premium violet glass jars that block harmful light while letting beneficial UV-A and infrared through, helping sensitive products stay fresh and potent longer than clear or amber glass.
What sizes do you carry for Miron jars?
5ml, 100ml, 150ml and 500ml, with custom label sets (top, side and back) for the 5ml. We also carry economy black, white and clear glass jars in 3oz and 5oz.
What mylar bag sizes do you offer?
4x5 (small), 4x6 (holds about 14g dry), 5x8 (medium), 6x9 (holds about 28g dry) and 14x17 (bulk). All sizes are available with full custom UV printing.
Are your mylar bags child-resistant?
Our standard bags have a resealable zipper. Child-resistant zippers are available on select sizes, so mention it in your quote request if compliance is required.
What is your satisfaction guarantee?
If your prints have a defect or don't match your approved proof, we reprint your order free. We stand behind every order that leaves our shop.
What if there's a problem with my order?
Contact us within 3 days of delivery with photos of the issue. We'll review it and arrange a reprint or refund depending on the situation. Reach us at chargedup@chargedupprints.com.
Can I get a refund if I change my mind?
Since everything is custom printed, we can't refund once production has started. Before you approve your proof, you can still cancel. Always review your proof carefully.
What payment methods do you accept?
Shop orders are paid at checkout by credit or debit card, Apple Pay, Google Pay, or pay-over-time with Affirm, Afterpay or Klarna. Bulk orders are invoiced and can be paid by card, PayPal, Venmo, Zelle or bank transfer.
When do I pay?
Shop orders are paid at checkout. Bulk orders are invoiced once you approve your quote and proof, and production starts as soon as payment is received.
Do you offer Net 30 or credit terms?
Net 30 terms may be available for established business accounts with recurring orders. Reach out to set up a business account.
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